Topics covered in this Module:

Chapter 1 - Introduction to Performance Management

What is Performance Management

Drawbacks to using a traditional approach to performance management

Using Performance Management as part of a Continuous Improvement system

The Plan Do Check Act Cycle

A Performance Management Model

Chapter 2 - Defining Purpose

Defining Organisational Purpose

Value Drivers

Chapter 3 - Measure

Deciding what to measure & when?

Different Measurement Systems

Creating a Balanced Scorecard

Input & Output Metrics

Leading & Lagging Metrics

Building a Performance Hierarchy

Building a KPI Cascade

Chapter 4 - Performance Discussions

Creating a Focal Point

Performance Discussions

Using Targets, Goals & Pledges Effectively

Keeping information up to date

Establishing Routines

Chapter 5 - Understanding Results

Using Data Effectively

Visualising Data

Using Data to make Decisions

Chapter 6 - Taking Action to Improve Performance

Understanding Gaps in Performance

Capturing & Quantifying Concerns

Improving Performance

End of Module

25 Question Knowledge Assessment

 A Performance Management Case Study Assignment (OPTIONAL)

Standard Course

From  £99

Buy Now

Advanced Course

  • Graded Assignment with coach feedback
  • Downloadable Templates


Buy Now

Course Preview

Performance Management Course Details

  • This course is ideal for anyone wanting to improve performance of team, department or even an entire organisation
  • This course will show how to design and implement performance management as part of a continuous improvement system of working
  • Covering some essential tools and techniques that will enable you to know what to measure, when to measure it and most importantly how to improve it.

We have provided 2 options for this course.

Option 1 – Standard Course

  • You will have access to all the course material, interactive quizzes and downloadable content. This option is ideal for anyone wanting to gain a good understanding of the subject.

Option 2 – Advanced Course

  • Access to all of the above, additional downloadable content and a practical assignment that you can submit for review with on of our expert coaches.
  • The assignment is based around a case study and you will be encouraged to design your own approach to performance management.
  • This option is recommended for anyone wanting to apply their knowledge to a real-life situation with expert guidance.

Also available

Introduction to Lean Thinking & Continuous Improvement

This course will show you everything you need to get started on your Continuous Improvement journey

Learn More

Visual Management

A vital pillar to support any Continuous Improvement activity

Learn More

Leading & Managing Teams

A definitive guide to becoming an effective lean leader

Learn More

Standardised Work

Reduce variation, allow for reliable foresight, standardise your work

Learn More

Practical Problem Solving

Your practical guide to problem solving using a proven, structured methodology

Learn More